Terms of Service

1. About NumaHaven

NumaHaven is a self-guided mental wellness mobile application offering breathing exercises, meditations, journaling, mood tracking, assessments, and AI-generated wellness session plans. NumaHaven is not a mental health establishment under the Mental Healthcare Act, 2017, and does not provide clinical services, diagnosis, or treatment.

2. Your Account

You can start using NumaHaven as a guest, without providing an email address. A guest account is linked to the device it was created on. To keep your data safe beyond that device, you can add an email address or continue with Google or Apple at any time; when the identity you add is new to NumaHaven, it attaches to your existing account and your history stays with you.

• A guest account that is never claimed and shows no activity for 90 days is automatically and permanently deleted, as described in our Privacy Policy. If you want your data to survive a lost, reset, or replaced device, add an email or sign-in identity.
• One guest account exists per device at a time. Starting fresh replaces the device's previous guest account.
• You are responsible for maintaining the confidentiality of your sign-in credentials and codes.

3. Not Medical Advice

The wellness tools, assessment scores, and content provided through NumaHaven are for informational and self-reflection purposes only. They do not constitute medical advice, diagnosis, or treatment. Assessment scores reflect the frequency of self-reported experiences and are not clinical diagnoses.

Always consult a qualified healthcare professional for medical concerns. See our Clinical Disclaimer for more.

4. Age Requirement

You must be at least 18 years old to use NumaHaven. By creating an account, you represent that you are 18 years of age or older.

NumaHaven is not currently intended for use by anyone under the age of 18. We may suspend and delete any account discovered to be operated by a person under 18.

5. User Responsibilities

By using NumaHaven, you agree to:

• Provide accurate information in your account and assessments
• Maintain the confidentiality of your account credentials
• Use the app for personal, non-commercial wellness purposes only
• Not use the app as a substitute for professional medical or psychiatric care, or for emergency services
• Seek professional help if you are in crisis (see Section 6)
• Not attempt to reverse-engineer, scrape, or disrupt the service

6. Crisis Situations

• iCall (Mumbai): 9152987821 (Mon–Sat, 8 AM–10 PM)
• Vandrevala Foundation: 1860-2662-345 (24/7)
• Emergency Services (India): 112
• International: findahelpline.com

7. NumaHaven Plus (Subscriptions)

Some features are part of NumaHaven Plus, an optional paid subscription.

• Billing: subscriptions are purchased through, and billed by, the Apple App Store or Google Play. The price and billing period are shown before you confirm the purchase. We never receive your card or bank details.
• Auto-renewal: subscriptions renew automatically until cancelled. You can cancel anytime in your App Store or Google Play subscription settings; access continues until the end of the paid period.
• Refunds: refunds are handled by Apple and Google under their respective store policies.
• Restoring: use "Restore Purchases" in Settings to recover an active subscription on a new device or after reinstalling.
• Early access: during early access periods we may make some or all Plus features available at no charge. We may change which features are included in Plus; material changes will be notified through the app.

8. Intellectual Property

All content, designs, wellness exercises, audio recordings, and software in NumaHaven are owned by CareSoul.ai or licensed to us. You may not reproduce, distribute, modify, or create derivative works without our prior written permission.

You retain ownership of the content you create in NumaHaven (journal entries, mood notes, goals). By creating such content, you grant us a limited licence to store and process it solely to provide the service to you.

9. Acceptable Use

You will not use NumaHaven to:

• Harm, harass, or defame any other person
• Upload content that is illegal, infringing, or malicious
• Attempt to access another user's account or data
• Probe, scan, or test the security of our systems without authorisation
• Introduce viruses, malware, or exploit code
• Circumvent rate limits, authentication, or other technical controls

Violations may result in account suspension or termination and, where applicable, reporting to law enforcement.

10. Service Availability

We aim to keep NumaHaven available at all times but make no guarantee of uninterrupted service. We may perform scheduled maintenance, apply security updates, or temporarily suspend specific features without prior notice. We will make reasonable effort to notify users of significant downtime.

11. Limitation of Liability

NumaHaven is provided "as is" and "as available". To the maximum extent permitted by applicable law:

• We are not liable for any indirect, incidental, consequential, or punitive damages
• We are not liable for the accuracy of self-assessment results, AI-generated content, or any decisions you make based on app content
• We are not liable for any medical outcome, clinical condition, or psychological event related to your use or non-use of the app
• Our total aggregate liability, regardless of cause, is limited to ₹10,000 INR or the amount you paid us in the preceding 12 months, whichever is greater

Nothing in this section limits liability for harm that cannot be lawfully excluded.

12. Termination

• You may close your account at any time via Settings → Delete Account, or by emailing us
• Unclaimed guest accounts are deleted automatically after 90 days of inactivity, as described in Section 2 and the Privacy Policy
• We may suspend or terminate your access if you violate these terms, if required by law, or if we cease operations
• On termination, data will be handled per our Privacy Policy and Data Deletion Policy

13. Changes to These Terms

We may update these terms from time to time. Material changes will be notified through the app. Continued use after changes constitutes acceptance.

14. Governing Law and Jurisdiction

These terms are governed by the laws of India. Any disputes arising out of or in connection with these terms or your use of NumaHaven shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.

15. Contact

For questions about these terms, contact us at support@numahaven.ai.