How to Delete Your NumaHaven Account and Data

Option 1: Delete in the app (recommended)

1. Open the NumaHaven app
2. Go to Settings → Account
3. Tap Delete Account
4. Confirm the action

Accounts that still have a password are asked to enter it as confirmation. Passwordless accounts (guest accounts, email sign-in codes, Google, Apple) confirm without a password: your active session is your proof of ownership.

Your account and all associated data will be immediately and permanently deleted. You will be signed out on all devices, and your device is freed to start fresh. Any leftover guest accounts on the same device are removed at the same time.

Option 2: Request deletion by email

If you cannot access the app, email support@numahaven.ai from the email address associated with your account with the subject line "Account Deletion Request". We will verify the request and delete your account within 7 business days.

Guest accounts have no email address, so they can only be deleted in-app. If you abandon a guest account instead, it is deleted automatically after 90 days of inactivity.

What Gets Deleted

When your account is deleted, we permanently remove:

• Your email address, display name, and password hash (if any)
• All journal entries you have written
• All mood check-ins and energy levels
• All assessment responses and scores
• All AI-generated wellness plans and summaries
• All practice session logs, post-session reflections, and the progress artwork history derived from them
• All goals, goal check-ins, and favourites
• All practice week tracking data
• All reminder times and notification preferences
• All usage events linked to your account
• All authentication tokens (access and refresh) and device records
• All sign-in provider links (if you used Google or Apple)

What Is Retained, and Why

After deletion we retain exactly one thing: a minimal consent receipt proving that consent was given and when. It contains a one-way hash of your email (or nothing, for guest accounts), the consent type, its version, and timestamps. It contains no wellness data and cannot identify you on its own.

Keeping this receipt is standard accountability practice under GDPR and India's DPDPA: it lets us answer a later question such as "did this person ever consent?" without keeping any of your actual data. Receipts are automatically deleted after 3 years, matching India's civil limitation period.

Anonymised, aggregated statistics (e.g. "number of users who completed a breathing exercise in March") may also be retained for service improvement. Such data cannot be linked back to you.

Timeline

• In-app deletion: data is deleted immediately through a database transaction; backups that may contain your data are overwritten within 30 days
• Email-requested deletion: we aim to complete within 7 business days of verifying your identity
• Full backup rotation: all your data is guaranteed to be removed from backups within 30 days of the deletion request
• Dormant guest accounts: deleted automatically after 90 days of inactivity

Your Rights After Deletion

After deletion, we retain no personal data about you beyond the consent receipt described above. If you wish to use NumaHaven again, you will need to create a new account. Previous data cannot be restored.

Questions

If you have any questions about account deletion, email support@numahaven.ai. Our grievance officers (Shahnawaz and Kirtimaan) will respond within 24 hours.